Awards are assigned based on the feedback we receive from our clients and employees.
Upon return, our students are asked to judge their overall experience: the school and its facilities, the quality of the course, the accommodation and the leisure activities.
Each aspect is analysed through more specific questions, related to each category. For example, in the “facilities” category, we ask the students to describe the school’s distance from the city centre, the available space, the classrooms, the equipment, etc.
In almost every category, the top 10 schools are ranked on the basis of the students’ feedback. Then, those ESL employees who have direct contact with the schools evaluate them considering their personal experience. Finally, the two scores are combined and designate the winner. ESL team members are asked a specific question to determine their overall relation with the schools, which is: “How does working with this school make it easier for you to serve clients?”
At ESL, we are in permanent contact with our partner schools and our students. We have to be perfectly familiar with the programmes we offer and show an extensive expertise, but also ensure the necessary logistical arrangements to deal with all types of request, including the special ones. Our teams listen to our students’ needs and visit our partner schools on a regular basis; that is why they are the right people to provide a professional opinion on this matter. Furthermore, their personal implication in the execution of our clients’ projects allows ESL – as well as the partner schools – to offer a tailor-made experience to every student.
The school elected as “CSR Champion” can claim to have met most of the criteria on our CSR Self-Assessment tool
. Thanks to this online questionnaire, schools can self-evaluate their own success in the CSR strategies’ field. Very committed to sustainable development, we are the only ones to offer this self-assessment tool, and this is what makes this prize unique. Schools that are part of a group are assessed as a whole.
In some categories, only students’ testimonials are considered. For example, for categories such as “Teaching Programme of the Year” or “Leisure Programme of the Year”, students express their overall opinion by recalling their personal experience.
To win or not to win…
The ESL Language Travel Awards are a great chance for our partner schools, as they recognise their excellent service and stimulate them to keep offering the best experience to our students. Check out our blog post
to see the shortlist for each category.